User Information & Privacy
Anand Arts and Metal Craft is committed to protecting all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems.
Only those employees who need access to your information in order to perform their duties are allowed such access. Anand Arts and Metal Craft's top most priority is protecting your confidential information and privacy.
"This privacy policy tells you how we use your personal information collected through our website. Please read this policy before using the site or submitting any personal information. This policy will be updated subject to any changes in information collection, activities performed or any applicable regulations."
Collection & Use of Information
We collect, process, and retain information about you when you visit Anand Arts and Metal Craft. You may choose to provide us with information such as:
How We Use Your Information
Service Excellence
Your information helps us to more effectively respond to your requests and queries to make the application interface user friendly.
Periodic Communications
Subject to your prior approval, we may use your information to communicate through emails, text messages, and calls regarding product updates or promotional marketing.
Payments & Fraud Prevention
We use order details, payment references, and contact information to process payments, verify orders, prevent fraud, issue invoices, handle refunds, and support payment disputes where required.
Fairness & Purpose
We collect adequate, relevant and necessary Personal Information fairly and lawfully for the purpose it is collected. The purpose will be specified at or before the time of data collection.
Information Disclosure
We do not share, sell, rent, or trade personal information with third parties for their promotional purposes. We only share information with contracted third-party service providers such as Cashfree Payments, shipping partners, hosting providers, analytics tools, and support vendors when required to fulfill orders, process payments, arrange delivery, prevent fraud, or comply with legal obligations.
Data Governance
Cross-Border Transfers
We may transfer information outside of our operating country when necessary for business processes, ensuring all legal data transfer mechanisms and protection agreements are in place.
Data Storage
We may transfer and store your information in secured databases, ensuring appropriate security controls are maintained across our own and our suppliers' systems.
Security Commitment
Only authorized personnel, vendors, and partners who have agreed to keep information confidential have access to your data. Industry-standard security measures are strictly enforced.
Retention & Deletion Policy
How Long We Keep Data
We retain personal information only for as long as needed to provide our services, complete orders, manage customer support, meet tax/accounting requirements, prevent fraud, resolve disputes, and comply with applicable laws.
Deletion Requests
You may request deletion, correction, or access to your personal information by contacting us through the details below. Once verified, we will process your request within a reasonable time, unless retention is required for legal, security, tax, or order-record purposes.
Payments are processed through Cashfree Payments. We do not store full card numbers, CVV, UPI PIN, netbanking passwords, or other sensitive payment credentials on our website. Cashfree may process payment information according to its own security and compliance standards.
Order, invoice, payment reference, shipping, refund, and communication records may be retained where necessary for business records, statutory compliance, accounting, warranty/support, fraud prevention, or dispute resolution.
Marketing and newsletter information can be removed from our promotional lists upon request or by using available unsubscribe options. Some non-promotional messages, such as order confirmations or shipping updates, may still be sent when required to complete a transaction.
Backup copies may remain for a limited period in secure archives before being deleted or overwritten according to our normal backup cycle.
Privacy Contact
If you have questions regarding our Privacy Statement or if you need to update, change, or remove your information:
Website developed by Gagan