"Anand Arts and Metal Craft endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards."
As a policy, we do not offer return or exchange on products delivered in correct and good condition as per the order placed. Return or exchange is considered only when the product delivered is different from the order confirmation, has a confirmed manufacturing defect, or is damaged during shipping.
Custom Orders: Custom-made, commissioned, personalized, altered-size, specially sourced, or made-to-order products are not eligible for cancellation, return, exchange, or refund once confirmed, except where the item is wrongfully delivered or has verified transit damage or manufacturing defect.
Transit Damage: If any product gets damaged during transit, we take full accountability of the damage. You can shop with confidence knowing we've got you covered.
Eligibility for Return & Exchange
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Handmade Nature: Minute imperfections in color, texture, or finish are unique to artisanal products and are not eligible for returns.
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Natural Aging: Copper, brass, wood, and other hand-finished materials may show patina, shade variation, tool marks, hairline changes, or aging due to climate, handling, and time. These natural characteristics are not considered defects.
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Collections: Pieces that are not machine-made may have blemishes that contribute to their vintage appeal.
Quick Requirements
- Contact us within 3 business days of delivery.
- Provide an unboxing video and high-res photos.
- Item must be unused and in original packaging.
- Custom and commissioned orders are not returnable unless approved for wrong delivery, transit damage, or verified defect.
Process to Return
Record an unboxing video and take clear photos immediately upon delivery.
Email your concern to anandartsandmetalcraft@gmail.com with your order number and attachments.
Once a claim is preliminarily approved, we may arrange a Reverse Pickup where service is available. Final approval is given only after the product is received at our store and validated by our team. If refund is approved after QC, it will be issued as per the Refund Policy. Forward and Reverse shipping charges may be deducted unless the return is due to transit damage, wrong delivery, or verified manufacturing defect.
Average Timeline: 15 Business Days