"Anand Arts and Metal Craft endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards."
As a policy, we do not offer refunds on products delivered in correct and good condition as per the order placed. Refunds are considered only when the product delivered is different from the order confirmation, has a confirmed manufacturing or quality defect, or is damaged during shipping.
Custom Orders: Custom-made, commissioned, personalized, altered-size, specially sourced, or made-to-order products are not eligible for cancellation, return, exchange, or refund once confirmed, except where the item is wrongfully delivered or has verified transit damage or manufacturing defect.
Normal Catalog Products: Ready-stock products, including copper and metal craft items, must be received back at our store and validated once by our team. If the return is approved after quality check, the eligible refund amount will be processed to the original payment method.
Transit Accountability: In the rare scenario that any product gets damaged during transit, we take full accountability for the damage, so that you can sit back, relax without any fear of shipping damage and shop!
Eligibility for Refund
Handmade Variations
Handmade & Handpainted products may have minute imperfections in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Refund will not be applicable in such scenario.
Natural Materials
Copper, brass, wood, and other natural or hand-finished materials may show patina, shade variation, minor tool marks, hairline changes, or aging with temperature, climate, handling, and time. Refund will not be applicable for such natural characteristics.
Antiques Collections
Antiques Collections are not machine made or machine finished or newly manufactured. There may be multiple imperfections, damage, dent, color blemishes etc. Refund will not be applicable in such scenario.
Visual Representation
Handmade or Handpainted or Handcrafted or Vintage or Antique products will not be exactly similar to each other. The photograph will not be exact representation of the product, you receive, but of course similar. Refund will not be applicable for such differences.
- Any dispute must be reported within 3 Business Days from delivery.
- Refund is applicable only on products returned in original condition, unused, and unwashed.
- Original packaging and all tags must be intact.
- Custom-made and commissioned products are not refundable unless the claim is approved for wrong delivery, transit damage, or verified manufacturing defect.
- Address errors or refusal to accept delivery after 3 attempts will void the refund policy.
- For International orders, refusal to pay mandated customs duty will void the refund policy.
Process to Refund
Initial Report
Always record the un-boxing video and photographs. If incorrect or damaged items are found, contact Anand Arts and Metal Craft Customer Care within 48 hours from delivery.
anandartsandmetalcraft@gmail.com
+91 87542 62271
Review & Solution
Our team will review your concern and revert within 7 Business Days. For normal catalog products, approval is confirmed only after the product reaches our store and passes validation by our team.
Note: Return or Exchange will usually be the first solution offered. Refund is processed only after approval under this policy.
Pickup & Verification
A Reverse Pick Up may be arranged for approved claims where service is available. Once the product is received at our store in original condition and passes our Quality Check (QC), we will initiate the eligible refund to your original Cashfree payment method. Please note: Forward and Reverse shipping charges may be deducted from the final refund amount unless the return is due to confirmed manufacturing defect, wrong delivery, or transit damage.
Refund Timeline
Once approved after store receipt and QC validation, refunds are initiated to the original payment method. Bank or payment gateway settlement may take 5 to 10 Business Days. The complete review-to-refund process usually takes up to 15 Business Days.
Disclaimer: All policies are subject to change without prior notice.